Operations Manager
Reports to:                                Managing Director, Facilities & Operations
FLSA Status:                             Non-exempt
Supervisor:                                No
Start Date:                                 June 2025
Salary Range:                            $75,000-$95,000

Organizational Description:
The mission of Women Building Up (WBU) is to advance gender, racial, and social justice by supporting women, girls, and gender-expansive people whom carceral systems have directly impacted. We support them in claiming their power and becoming agents of transformative change in their communities and the world.

WBU is a 501(c)(3) nonprofit organization founded by a committee of 50 women (cis, trans, nonbinary, and gender expansive), many of whom experienced incarceration, and all of whom are courageous leaders, activists, and passionate visionaries contributing to the growth of larger grassroots movements that advance justice for women. WBU owns and operates its building in Brooklyn, NY.  WBU recognizes that people directly impacted by systems of incarceration bring invaluable perspectives and skills. We strongly encourage individuals with lived experience, including justice-impacted individuals to apply.

Position Summary:
As a member of the Facilities & Operations Team, the Operations Manager will oversee the daily operations of our new Coworking operations, ensuring a seamless and enjoyable experience for our Coworkers. The person in this role will also routinely provide front desk management (including emergency safety and visitor access controls and safety), support events hosted at the building, and manage supply purchasing and inventory controls. The ideal candidate enjoys cultivating relationships with internal and external stakeholders and takes pride in fostering an environment that is welcoming in terms of both culture and administration. 
This position requires a flexible schedule with the ability to routinely work evenings and Saturdays to support programming.

Essential Duties and Responsibilities
Coworking Operations Management:

• Manage coworking program inquiries and requests, providing exceptional customer service.
• Manage the full lifecycle of member contracts and agreements, including billing.
• Manage calendaring and day-to-day operations, ensuring a clean, organized, and functional coworking environment.
• Develop and implement operational procedures to enhance efficiency.
• Ensure compliance with safety and security protocols.
• Support facility maintenance, including coordinating repairs and servicing equipment.

• The Operations Manager will be the primary backup for the Community Liaison in terms of front desk management (routinely one day/week) and will be responsible for maintaining and enforcing access control procedures, ensuring only authorized individuals are allowed into the building; greeting visitors, and partners by providing a warm welcome and sharing information about WBU, partners, and activities in the building.
• Support the setup and strike of event spaces, including arranging furniture and equipment.
• Support the full lifecycle of event contracts and agreements including billing.
• Provide technical support for event technology, such as AV equipment and Wi-Fi.
• Support Event logistics, including calendaring, guest check-in and catering coordination.

• Maintain accurate inventory records of all WBU and Coworking supplies and equipment.
• Monitor inventory levels and anticipate needs to prevent shortages.
• Procure necessary office supplies, equipment, and refreshments within budget.
• Negotiate contracts with vendors to ensure cost-effective procurement.
• Conduct regular audits of inventory to ensure accuracy.

• Ability to sit for long periods at a desk or computer workstation.
• Occasional lifting and carrying of event supplies and equipment up to 50 pounds.

• 5+ years of experience in operations management, inventory management, events management, coworking operations, or a related field.
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills.
• Proficiency in basic computer applications.
• Experience with coworking operations and event planning or support is a plus.
• Ability to work independently and as part of a team.

• Problem-Solving and Proactive Approach: Ability to anticipate needs and solve issues quickly and comprehensively.
• Customer Service Orientation:  Dedicated to providing a positive experience or interaction for Coworkers and WBU staff.
• Clear and Concise Communication: Communicate effectively with both internal and external stakeholders.

Compensation and Benefits:
The salary range for this position in New York City is $75,000 – $95,000 and represents the organization's good faith minimum and maximum range for this role at the time of posting. The actual salary offered will be dependent on various factors, including but not limited to, the candidate's experience, education, relevant certifications, geographic location, market demands, and specific business needs. Generally, candidates are considered for the middle of the salary range when they bring the requisite level of experience and expertise to the role.

WBU offers an extensive and generous benefits package, including 100% employer-paid health, vision, and dental insurance for employees. Additional benefits include employer-paid life insurance, up to 50 paid time off days per calendar year, a 3% 401(k) contribution, and wellness stipends.

Application Instructions:
Interested candidates should submit a resume and cover letter to WBU via JazzHR.  Applications will be reviewed on a rolling basis until the position is filled.

Our Commitment to Equal Employment Opportunity:
We value diverse experiences, including with regard to educational background and justice system contact, and depend on a diverse staff to carry out our mission.

Our hiring processes and our work culture offer support and flexibility for staff with a variety of needs. Should you face an accessibility barrier in the interview process please let us know when you are contacted. We will work with you to provide the accommodation that works best for you.

Women Building Up (WBU) is an Equal Opportunity Employer and does not discriminate on the basis of any status protected under federal, state, or local law. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices.